Ordering Terms & Returns

Returns and Exchanges



ESH accepts returns and exchanges at our retail locations as well as through the mail. Please be sure to ship the package with a carrier that can provide tracking and insurance. Typical turnaround time FOR RETURNS/EXCHANGES – with shipping – is about three (3) weeks, but may be longer during periods of high volume. For faster turnaround, please use an expedited shipping service (such as overnight or 2nd day). Expedited orders will receive priority processing whenever possible, and will be returned to you via an expedited method at no extra charge.

Returns may be sent to:

Esh repairs and returns:
714 Berwick Dr.
Boise Id 83706

We enclose a return form in every mail order package. If you are mailing an item to us, please take a minute to fill out this form to tell us if you want an exchange, repair, credit or refund. If you do not have the return form, include a note with your name, a physical return address, daytime phone number, what you are sending in and why, and what you would like to have happen. Please be sure to ship the package with a carrier that can provide tracking and insurance. Patagonia cannot replace packages lost during return shipment if proof of tracking is unavailable.

If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) upon receipt. The credit card will be charged for the replacement item(s) when shipped. If we cannot exchange or repair the item to comply with your request, we may, at our discretion, issue a Gift Card.

Repairs

By law, garments sent in for repair must be clean please wash the garment before mailing it. Please be sure to ship the package with a carrier that can provide tracking and insurance. Typical turnaround time FOR REPAIRS – with shipping – is about six (6) weeks, but may be longer during periods of high volume. For faster turnaround, please use an expedited shipping service (such as overnight or 2nd day). Expedited orders will receive priority processing whenever possible, and will be returned to you via an expedited method at no extra charge.

Please send the item to:

Esh repairs and returns
714 Berwick Dr.
Boise Id 83706

Include a note with your name, a physical return address, daytime phone number, what you are sending in and why, and what you would like to have happen. The garment will be evaluated and if there is to be a charge, you will be contacted. If the item is deemed irreparable, we may, at our discretion, replace it or send a Gift Card for the last known retail value of the piece. If the garment has sentimental value, and you would like to have it returned to you rather than being issued a credit or replacement, please make this very clear to us in your letter.

Please be sure to ship the package with a carrier that can provide tracking and insurance. Esh cannot replace packages lost during return shipment if proof of tracking is unavailable.

Items will be returned to you in a similar fashion as they are received: ground orders will be returned via ground shipping and express orders via express shipping

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